After my problems with Netgear I posted about a week and a half ago I essentially got confirmation that the level 2 support guy I spoke with was a moron. Thanks to my vendor First Tech, I was able to get in touch directly with a Senior Support Engineer who will be working with a Switch Engineer on the issues with my switch. This is after a tech from First Tech came out (at their expense) to check to make sure I had everything configured properly. The tech also made a few suggestions which, while good ideas, didn’t change the problem.
Now Netgear seems pretty concerned and wants to figure out what is going on.
Even though I don’t really want to spend much more time on this switch, I am providing them with a bunch of logs and even a large sample of packets from our network. Before I send it off I am going to filter out packets that may contain passwords or proprietary information. They are mainly interested in broadcast traffic anyway. Boring.
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